Last Tuesday I wrote about taking things for granted. The flip side of that- is feeling taken for granted versus feeling appreciated.
I am in a unique situation at work. My direct boss has been out on medical leave for a couple of months which means that my co-assistant and I have been trying to keep the store running in the face of personnel cuts and other issues. We also have tried to meet all of our deadlines- we are not always successful but we have been working hard to do our boss proud. Now- our regional manager is hours away- she has a LOT of stores to cover and as long as you aren't a "problem" store- you don't have a lot of visits. So basically we have been just working, working, working (to the point that between last month up till last Saturday- we have each accumulated about 96 hours of "comp time" which is so much we will probably never see it) and working- but not really sure how we are doing. Most of the things we do aren't really measurable.
Well- yesterday our regional gave us a call. She wanted to tell us that we are doing a great job- our sales are up, we passed a surprise audit, we scored a 96% on a customer service shop and we are exceeding her expectations. She wanted to thank us- and tell us that she is coming next month and wants to take us to dinner. I cannot tell you how wonderful it was to feel that our hard work has been both noticed and appreciated.
What she did with that one phone call was give me a lesson that it is not enough to not take things and people for granted- we have to express our appreciation as well. It made me mindful of how much a simple "thank you" can do for someone's day.
My challenge for myself- starting today- is to really notice when someone is doing something "good" and to say Thank You in that moment. If they feel half as much as I did yesterday- I think we will all have a better day.